Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

Personal Information:

• Name and email address
• Payment information (processed securely by Paddle)
• Account preferences and settings
• Communication preferences

Usage Information:

• Service usage patterns and features accessed
• Device information and browser type
• IP address and approximate location
• Session duration and interaction data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our geospatial analysis services
• Process payments and manage your subscription
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve service performance
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:

Service Providers:

• Paddle (payment processing)
• Clerk (authentication services)
• Cloud infrastructure providers

Legal Requirements:

We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes or protect our rights.

4. Data Security

We implement comprehensive security measures to protect your information:

• SOC2 Type II compliance
• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and employee security training
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Provide customer support

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for data transfers
• Binding corporate rules where applicable

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our service

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: