Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of UrbanBiome Environmental Explorer and offer a 30-day money-back guarantee for new subscribers.

If you are not completely satisfied with our service within the first 30 days of your subscription, you may request a full refund of your initial payment.

This guarantee applies only to first-time subscribers and covers the first month's subscription fee.

Refund Eligibility

You are eligible for a refund if:

• You request the refund within 30 days of your initial subscription
• This is your first subscription to UrbanBiome Environmental Explorer
• You have not previously received a refund from us
• Your account has not been terminated for violation of our Terms of Service

Refunds are not available for:

• Subscription renewals (after the initial 30-day period)
• Partial months of service
• Accounts terminated for policy violations
• Services already consumed or downloaded data exports

How to Request a Refund

To request a refund, please contact our support team within 30 days of your initial subscription:

Our support team will respond to your refund request within 2 business days. We may ask for additional information to process your request.

Refund Processing

Once your refund request is approved:

• Your subscription will be cancelled immediately
• Access to the service will be terminated
• Refunds are processed through Paddle, our payment processor
• The refund will be credited to your original payment method
• Processing time is typically 5-10 business days

Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Subscription Cancellation

You can cancel your subscription at any time without requesting a refund:

• Log into your account and visit the billing section
• Click "Cancel Subscription"
• Your access will continue until the end of your current billing period
• No further charges will be made

Cancelled subscriptions do not automatically qualify for refunds unless within the 30-day guarantee period.

Service Credits

In cases where a refund may not be applicable, we may offer service credits as an alternative resolution:

• Extended service periods
• Additional features or capabilities
• Credit towards future subscriptions

Service credits are offered at our discretion and may be provided in lieu of monetary refunds in certain circumstances.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request escalation to our management team
• Contact Paddle directly regarding payment disputes
• File a chargeback with your credit card company (note: this may affect future service eligibility)

We encourage customers to work with us directly to resolve any issues before pursuing external dispute resolution.

Exceptions and Special Circumstances

We may consider refunds outside our standard policy in exceptional circumstances, such as:

• Extended service outages affecting your ability to use the platform
• Significant service changes that materially affect functionality
• Billing errors or duplicate charges
• Technical issues preventing normal service use

These situations are evaluated on a case-by-case basis and are subject to management approval.

Contact Information

For questions about refunds or to request a refund, please contact us: